Mitie Spain · Facilities Management
Mitie migrates from iPG/400 to SunriseHS ERP to centralise its back office
After joining the Mitie Group, the UK leader in Facilities Management, the company needed a modern ERP capable of centralising the management of 6 companies and more than 8 joint ventures (UTEs), with the reporting required of a group listed on the London Stock Exchange. In 2024 it chose SunriseHS ERP over alternatives such as SAP, SAGE and Microsoft.
12,500
employees
€300M
annual revenue
48
years' experience
since 2020
in the Mitie Group
The challenge
Following the acquisition of Interserve Spain by Mitie in 2020, the leader of the UK Facilities Management market, the company faced a major transformation and growth challenge. Joining an international group listed on the London Stock Exchange brought new corporate reporting requirements, greater demands on financial and operational control, and the need to manage exponential growth in service lines as well as in the number of companies and volume of activity.
Although iPG/400 had for years been a reference solution for IBM i/AS400 customers in Power environments, it had become obsolete. Mitie needed a more modern, flexible platform, ready to respond to the new demands of the business, capable of leveraging its infrastructure and guaranteeing future growth.
To that end, Mitie opened a selection process involving different vendors and solutions on the market, among them SAP, SAGE and Microsoft. After evaluating the alternatives, SunriseHS ERP was the solution chosen for its functional capability, flexibility, scalability and adaptability to the company's technological and operational environment.
The SunriseHS solution
- Integration and centralised management of 6 companies and more than 8 joint ventures (UTEs) within a single ERP environment, unifying processes and financial and operational information under strict security controls.
- Adaptation to the specific requirements of the Facilities Services sector: large volumes of contracts and multi-company operations, private clients and public entities, and different invoicing models, terms and contract reviews.
- Integration with the eFace platform for issuing and managing electronic invoices addressed to Public Administrations.
- Automation and control of purchasing processes and orders to suppliers.
- Centralisation of financial, operational and documentary information, improving traceability, control and real-time analysis capability.
- Strengthened financial and corporate reporting adapted to the international requirements of the Mitie Group and to the demands of a company listed on the London Stock Exchange.
Areas involved
What has changed for Mitie
Results as described by the customer in the original case study.
- Notable reduction in time spent on integration and reconciliation tasks, with greater overall efficiency in the Accounting department: more processes managed in less time and with more reliable data.
- Improved integration and closing times: processes that previously required manual intervention or additional reviews have been simplified, reducing times and minimising errors.
- Simplified invoicing circuits and operational processes: more volume managed with less effort, and standardised procedures that improve the consistency of information.
- Greater day-to-day autonomy for the teams, especially in reporting and information queries, with faster decision-making and better visibility.
In the words of Mitie
“From the Accounting department, our experience with the change from PG400 to SunriseHS ERP has been very positive, both in terms of the tool and the support provided by the SunriseHS team.”
Head of Accounting and Financial Processes, Mitie Spain
“We have SunriseHS backing us at all times, with fast, close support that allows us to work as a single team.”
Development Projects Manager, Mitie Spain
Testimonials published in the original case study.
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